ABOUT WARREN WILSON COLLEGE

Warren Wilson College is a vibrant, nationally recognized, independent liberal arts college with an enrollment of approximately 600 undergraduates located on a 1,135-acre campus in the Blue Ridge Mountains near Asheville, North Carolina. The education program incorporates experiential learning, challenging work experiences, and deliberate community engagement, with a commitment to sustainable practices.

POSITION SUMMARY

Working as a member of the Financial Aid Office, the Assistant Director of Financial Aid/Client Services Coordinator will be managing the day-to-day operations of the Financial Aid Office, particularly those duties associated with the advising of students on matters concerning financial aid. This position will coordinate with the Senior Associate Director of Financial Aid to advance the ongoing operation of the Financial Aid Office in the absence of the Director.

This position assists in the front-line customer service for all students and families. This means we are looking for a warm, friendly, impeccably-organized customer service professional with financial aid experience. Because many students and families require clear, consistent and friendly guidance on next steps in the financial aid process, the Assistant Director of Financial Aid/Client Services Coordinator will proactively identify ways to provide support students and enhance the student experience. The position requires both one-on-one, email and phone counseling; the ideal candidate will be an excellent teacher and communicator. Because exceptional customer service cannot be achieved without detailed documentation of students’ questions, concerns and needs, a strong commitment to documentation and follow-up is essential. Confidentiality and problem-solving skills are required.

Due to the high volume of students and families that the Financial Aid Office serves, this position is ideal for someone hoping to develop creative strategies to engage with community members while continuing to learn financial aid best practices. Taking initiative and anticipating (and preemptively solving!) barriers for families will be an important part of the role, so we’re seeking a candidate who feels tremendous value in helping people successfully access their financial aid.

Priority will be given to candidates who apply by April 1, 2019.

KEY RESPONSIBILITIES

  • Assists the Director of Financial aid in administering financial aid processes including: FAFSAs/ISIRs, verification processes, eligibility determinations, packaging, grant awards, loan awards, work awards, scholarship awards, outside scholarship awards, and return of federal student aid.
  • Assists Director of Financial Aid in formulating and developing financial aid services, policies, and procedures in compliance with US Department of Education and NC State Education Assistance Authority.
  • Presents at local high schools and organizations regarding financial aid, loan borrowing management, and scholarships.
  • Acts as liaison with other offices and constituents, both on and off campus, to help determine and resolve matters pertaining to the student’s enrollment, accounts, and academic concerns which may affect eligibility for financial aid.
  • Verifies various documents and maintains student generated information used to determine eligibility for financial aid awards using PowerFAIDS and Jenzabar EX.
  • Administers the NC Need Based Scholarship program for all students.
  • Conducts need analysis and determines individual student eligibility for various aid programs.
  • Maintains reconciliation for the Federal Pell Grant program.
  • Performs monthly reconciliation for various award funds.
  • Maintains office documents and forms for accuracy and validity.
  • Advises students regarding financial aid/ reviews students’ status to determine continuance or increase/decrease of financial aid.
  • Understand and utilize services and resources available for students across campus.
  • Assist with default prevention measure; workshops, exit counseling sessions, default prevention plan, etc.
  • Assist in the administration of the College’s efforts to assure compliance with Federal regulations and audit requirements as specified by the US Department of Education, the NC State Education Assistance Authority, and other reporting entities.
  • Ability to resolve problems and/or complaints and initiates correction action as appropriate.
  • Follow office policies and procedures with respect to all processes and responsibilities.
  • Serve on college committees as required or assigned.
  • Supports institutional goals and objectives.
  • Able to handle sensitive information with empathy and with confidentiality.
  • Demonstrated skills pertaining to adaptability, communication, information processing, problem solving, responsibility, empathy, integrity, and teamwork.
  • Coordinate with the Senior Associate Director of Financial Aid the ongoing operation of the Financial Aid Office in the absence of the Director.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree required.
  • Minimum of one-year experience working in a financial aid office; two years or more preferred.
  • Experience working with Financial Aid systems/software, such as but not limited to: COD, NSLDS, NC RDS, CFNC, ELM
  • PowerFAIDS experience preferred but not required.
  • Jenzabar EX experience preferred but not required.
  • Extensive knowledge of MS Office, especially the advanced functions of Excel.
  • Knowledge of federal and state regulations related to student financial aid.
  • A demonstrated ability to work independently and in a team-based environment, manage conflicting priorities and work under deadlines.
  • Excellent numeric reasoning ability.
  • Experience with Access or other database management software programs.
  • Superior communication skills such as proof reading and preparing well written emails and communications.
  • Excellent attention to detail and organizational skills, and professional office and telephone etiquette.
  • Analyze various system generated reports and act as needed to ensure timely awarding and disbursement of student financial aid.
  • Ability to make recommendations and referrals to other institutional personnel as needed to support the student experience.
  • Experience preparing and delivering presentations before an audience is required.
  • Willingness and ability to learn new tasks easily and ask questions.
  • Team player that shares our commitment to enhance the student experience and give exemplary customer service.
  • Innovative and proactive in developing programs and outreaches to students/families.
  • Commitment to diversity, equity, and inclusion.



Department

Financial Aid

Supervisor

Lori Lewis

FLSA Status

Exempt

Supervisor’s Title

Director of Financial Aid

Classification

Full-time

Status

Regular

Positions Supervised

None

Schedule/Hours

40 hours/week, 12 months

Last Updated

3/1/2019