The International Admissions & Programming Coordinator is responsible for carrying out the administrative and programmatic coordination of all activities of the Office of International & Intercultural Opportunities (OIIO) in collaboration with the director. The work of the OIIO is comprised of two major components: managing International Admissions (IA) and enrollment services for F-1 and J-1 international students, including recruitment and visa issuance, and administering long- and short-term Study Away (SA) programs for students and faculty. The International Admissions & Programming Coordinator will have a primary focus on international student admissions and enrollment services, and their secondary focus will be supporting the director with administering long- and short- term study abroad programming. Additionally, the office is responsible for hosting on-campus programming throughout the school year that promotes internationalism and cross-cultural understanding.
Electronic applications are required for this position. Please note that priority will be given to candidates who apply by Monday, December 3.
INTERNATIONAL ADMISSIONS (PRIMARY ROLE)
Plan, coordinate and manage international student recruitment
- In partnership with the director of the OIIO and the vice president for enrollment and marketing, develop and execute a strategic plan to maximize international enrollment;
- Work with members of the admissions team to develop and implement tactics that generate complete international applications, with a particular focus on maximizing technology (Skype, webinars, etc.);
- Review and select international applicants in a timely manner;
- Conduct activity related to the conversion of international applications throughout the enrollment funnel;
- Conduct international recruitment travel as assigned;
- Assist in on-campus/off-campus recruitment events that seek to inform prospective students of Warren Wilson programs, degrees, resources, and application requirements, process, timeline.
Assist in counseling incoming international students with their financial aid, pre-arrival planning, and visa preparations
- Work collaboratively with the Financial Aid Office to issue financial aid awards for incoming international students and to distribute clear communication of those awards.
- Serve as a DSO (Designated School Official) to issue the initial F-1 visa and other SEVIS duties as assigned;
- Collaborate with the International Student Advisor regarding pre-arrival information and orientation.
Develop an international student communication plan
- Build email filters and send communication through the admission CRM (TargetX), and work towards becoming advanced in the system and an expert user;
- Write content for international student website, emails, texts, brochures and other recruitment materials;
- Coordinate with the enrollment graphic designer on marketing materials for international recruitment.
Assist director with international student recruiting data management and reporting
- Ensure accurate data entry of new international students, including exchange students, in admissions and campus-wide information systems (TargetX and Jenzabar).
- Assist with data reporting for strategic planning purposes.
Build and maintain effective campus relationships
- Develop strong, productive relationships across campus, but especially with the Financial Aid Office, Registrar’s Office, and Student Accounts Office;
- Serve as a member of the International Student Committee (ISC);
- Continually consider the impact of work on other campus constituencies, with an eye towards partnership.
OFF CAMPUS STUDIES (SECONDARY ROLE)
Assist the director of the OIIO with ongoing tasks related to the administration of short- and long-term study away programs
- Assist in the promotion of study abroad programs on campus and guide students through the application process;
- Assist in planning and coordinating the logistical needs of the College’s short term faculty-led study away programs, including international payments.
- Assist groups in preparing for travel, and serve as an emergency contact during travel.
- Provide preliminary counseling and advising to students interested in Study Away programs.
Assist in counseling incoming exchange students and visiting scholars through their admissions applications, pre-arrival planning and visa preparations.
- Serve as ARO (Alternate Responsible Officer) for SEVIS system and manage sensitive paperwork to issue J-1 visas to visiting international scholars and exchange students;
- Assist in coordinating adjunct contracts for two sections off ELL (English Language Learners) courses including two 4-credit courses per semester (one beginner level and one more advanced).
Disseminate and interpret information and policies regarding international and intercultural programs to College students, faculty, and staff and off-campus service providers and prospective students.
- Serve as member of the International & Intercultural Programs Committee (IIPC);
- Remain knowledgeable and informed about WWC’s off campus studies programs, policies and needs related to best practices in the field.
- Assist the WPO with selection and recruitment of student crew members, and provide orientation and training for all student workers to support their professional and educational development;
- Coordinate, communicate and monitor student work schedules, and approve student time cards by payroll schedule deadlines;
- Maintain professional boundaries with student crew members;
- Guide students through the learning and performance goals and evaluations process in a timely manner;
- Attend WPO supervisor orientations and retreats, and collaborate with the staff of the WPO to problem solve any student crew issues that may arise.
Assist in planning, promoting and executing campus events related to global engagement
- Assist in delivering two annual study abroad fairs;
- Assist in delivering eight annual study abroad orientations and two annual re-entry workshops;
- Serve as lead coordinator in organizing an annual international week including 12+ events;
- Execute multiple class visits and other speaker/cultural programming as needed to promote the work and programs of the OIIO.
Assist in managing timely, accurate and thorough written and verbal communication from the OIIO.
- Assist with publications, promotional materials, memoranda, and reports requiring discretion and good judgment;
- Manage, write and update web page and informational brochures and newsletters, ensuring that information on WWC international programs is current, accurate and vibrant. (MS Word, MS PowerPoint, Adobe PageMaker, FrontPage Express, and HTML web page management experience highly desirable);
- Receive drop-ins, phone calls, and routine correspondence from external partners, students, and parents with an eye towards collaboration and customer service.
Exercise independent judgment and initiative in maintaining and revising sensitive data
- Maintain and track records in Terra Dotta study abroad software management system.
- Perform basic bookkeeping and data management functions through computerized data entry;
- Prepare check requests using appropriate accounts. (MS Excel spreadsheet program database management and development essential),Terra Dotta (Studio Abroad) experience strongly preferred.
- B.A. or B.S. in relevant field and/or three years’ experience in a comparable position.
- At least one year of experience working in an academic administrative capacity relevant to admissions, study abroad, or international student services required.
- Proficiency in Microsoft Office Suite required, especially Excel; minimum expectations include spreadsheet development, sorting, filtering, writing of equations, and charts.
- Ability to become proficient in new databases and develop literacy in CRM.
- Training and experience working with computerized study abroad management systems (TerraDotta/Studio Abroad) preferred.
- Experience in sales, customer service, relationship management preferred.
- Salesforce database experience highly desired.
- Valid driver’s license and US passport required.
- Working knowledge of risk management issues and best practices in the field of international education, and the ability to make appropriate decisions in light of professional standard, institutional policies, local, state, federal, and international regulations.
- Strong organizational skills, attention to detail, and ability to handle multiple tasks with professional demeanor, good judgment, tact and sensitivity.
- Friendly, courteous and effective interpersonal skills. Ability to work well with faculty, staff, students, members of the larger community, and with domestic and international program providers and business partners of a variety of cultural backgrounds.
- Commitment to diversity, equity, and inclusion.
Director of International & Intercultural Opportunities
12 months, 40 hours/week